Star Casino Privacy Policy

At Star Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Star Casino privacy policy explains what information we collect when you use Star Casino.nl, why we collect it, how we store it, and what rights you have over your own data. Star Casino operates under Green Island N.V., holding Kansspelautoriteit remote gambling licence number 2389/01.326.967, and we process your information in accordance with Dutch law and the General Data Protection Regulation (GDPR).

Information We Collect

When you register for a Star Casino login, we ask you to provide accurate and complete personal details. We collect this information to verify your identity, comply with our licensing obligations, and provide you with a safe star casino online experience.

• We collect your first name, surname, date of birth, and place of birth
• We record your citizen service number (BSN) for mandatory Cruks verification
• We store your home address, email address, and telephone number
• We hold your bank account details for deposits and withdrawals via iDEAL and Wero
• We request a copy of your identity document to confirm your age and identity
• We monitor your gameplay activity across Star Casino slot titles, live tables, and Star Casino sport betting markets

Your citizen service number, email address, and telephone number may each be linked to one Star Casino account only, and we reserve the right to reject or close duplicate registrations.

Why We Process Your Data

We use your personal information for a number of essential purposes connected to running a licensed star casino online platform. Our processing is grounded in our legal obligations, our legitimate business interests, and, where required, your consent.

• We verify your age and identity before granting access to Star Casino app download features or real-money play
• We check every new account against the Cruks register using your citizen service number, and a Cruks hit automatically blocks registration
• We apply enhanced due diligence to politically exposed persons and may block an account for the duration of that review
• We process your data to manage deposits, cashouts, and any Star Casino voucher or Star Casino bonus code you redeem
• We use gameplay data to operate our Starclub loyalty program, track Starcoins, and calculate your Starclub rank
• We analyse account activity to detect fraud, money laundering, and problem gambling behaviour

The Ksa Control Database

As a licensed operator, we maintain a control database holding near-real-time player and gameplay data. The Kansspelautoriteit has a constant connection to this database, allowing continuous regulatory oversight of every Star Casino account. We are legally required to keep this data accurate and available, and this obligation cannot be limited by any preference you set in your account.

Cookies and Tracking Technologies

We use cookies and similar technologies across Star Casino.nl to keep you signed in, remember your preferences, and improve the performance of our Star Casino mobile app and desktop platform. Cookies also help us understand which Star Casino slots, live dealer tables, or promotional pages you visit most often, so we can personalise your experience. You can manage cookie settings through your browser, though disabling certain cookies may limit access to features such as Star Casino chat support or personalised Star Casino promo offers.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our services responsibly and lawfully.

• We share data with the Kansspelautoriteit as part of our licensing obligations
• We disclose relevant information to Cruks for the addiction prevention register check
• We work with eCOGRA and GLI, who test our random number generators and game fairness independently
• We share transaction details with payment providers processing iDEAL and Wero payments
• We provide data to game providers and our sportsbook partner Altenar strictly as needed to deliver gameplay
• We cooperate with law enforcement and financial authorities where anti-money-laundering rules require it

All transactions on Star Casino run over a secured connection with SSL encryption, and we apply strict internal access controls to limit who within our organisation can view your personal data.

Age Verification and Restricted Access

Star Casino is available only to players resident in the Netherlands who are at least 18 years of age. Every registration is checked against the Cruks register using the citizen service number provided, and a positive match blocks both registration and access to our games. We restrict participation in any Star Casino bonus, including our welcome bonus and sports welcome bonus, to players aged 24 and over, and we apply stricter behavioural limits and lower deposit thresholds to players aged 18 to 24.

Your Responsible Gambling Limits

During registration, we ask you to set a maximum deposit amount per day, week, or month, a maximum account balance, and a maximum time active on your account. We store this data to enforce your limits automatically; you cannot exceed a set limit, and we log every attempt to do so. A decrease in your limit takes effect immediately, while an increase only applies after one week, giving us time to confirm the change reflects your genuine intention.

Data Retention

We retain your personal data for as long as your Star Casino account remains active, and for a further period afterward as required under Dutch gambling and financial regulations. Verification documents, transaction records, and gameplay logs are kept in accordance with statutory retention periods, even if you close your account or self-exclude.

Your Rights Under the GDPR

We recognise and respect the rights you hold over your personal data. Subject to our legal and regulatory obligations, you may exercise the following rights by contacting our team.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request erasure of your data where we are not legally obliged to retain it
• You may object to certain types of processing, such as marketing communications
• You have the right to request a copy of your data in a portable format
• You may lodge a complaint with the Dutch Data Protection Authority if you believe we have mishandled your information

Data Security

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems supporting the Star Casino app, Star Casino application for Android, and our iOS platform all use encrypted connections, and biometric login options such as fingerprint or Face ID add an extra layer of protection to your account.

Marketing Communications

We may send you information about a Star Casino bonus, a new Star Casino voucher code, Starclub rewards, or upcoming tournaments if you have opted in to receive marketing messages. You can withdraw your consent at any time through your account settings or by contacting our support team, and we will stop sending promotional content accordingly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, and we will notify you of material changes through your registered email address or via a notice on Star Casino.nl.

Contact Us

If you have questions about this Star Casino privacy policy, wish to exercise any of your data rights, or need help through Star Casino contact channels, our team is available around the clock.

• We offer live chat support 24/7 with Dutch-speaking agents
• You can reach us by phone at 0800 0222001
• You can email our team at klantenservice@Star Casino.nl

We are committed to handling every enquiry about your personal data promptly, transparently, and in full compliance with Dutch and European privacy law.