Play Responsibly at Star Casino

At Star Casino, we want every visit to our platform to stay fun, safe and firmly under your control. As a licensed Dutch operator, we take our duty of care seriously, and this page explains how we help you play responsibly, the tools we provide, and where to turn if gambling ever stops feeling like entertainment. Whether you access us through Star Casino login on desktop, our Star Casino app, or the Star Casino mobile app, the same responsible gaming safeguards apply everywhere you play.

Our Commitment to Responsible Gaming

We operate under Kansspelautoriteit (Ksa) remote gambling licence number 2389/01.326.967, granted on 15 October 2024, and we comply fully with the Dutch Remote Gambling Act (Koa). Our control database holds near-real-time player and game-play data, to which the Ksa maintains a constant connection, allowing regulators to monitor how we protect our players. We built Star Casino to be transparent, secure and accountable, and responsible gaming sits at the core of everything we do, from Star Casino sport betting to our casino games and Star Casino live tables.

Age Verification and the Cruks Register

We only accept registrations from players resident in the Netherlands who are at least 18 years old. Every sign-up at Star Casino is checked against the Cruks national self-exclusion register using the citizen service number, and a Cruks hit automatically blocks registration and access to our games. We also apply stricter rules and lower limits to players aged 18 to 24, and our promotions, including the Star Casino bonus and Star Casino 50 euro bonus, are legally available only from age 24 upwards.

We verify identity using a citizen service number, date of birth and a copy of a valid identity document
We restrict each email address, phone number and citizen service number to a single account
We apply enhanced due diligence and account blocks for politically exposed persons
We check every registration against Cruks before granting access to Star Casino online

Setting Your Own Limits

When you register with us, we ask you to set a maximum deposit amount per day, week or month, a maximum account balance, and a maximum time active on your account. These limits give you direct control over your spending and playing time across the entire Star Casino platform, including Star Casino slot games, Star Casino poker, Star Casino roulette and Star Casino blackjack.

We let you lower a limit at any time, and the change takes effect immediately
We require a one-week delay before any increase to a limit takes effect
We make it impossible to exceed a set limit, and every attempt is logged
We may impose our own additional limits on deposits, balance or playing time where necessary

Our Starclub loyalty programme, including Starcoins earned through starclub Star Casino play, never overrides these protections. Even Diamond and VIP ranks who receive early maximum payout boosts remain fully subject to the deposit, balance and time limits they have set.

Self-Exclusion and Taking a Break

If you feel you need to step away from gambling, we can help you pause or close your account. Registering yourself in Cruks blocks your access not only to Star Casino but to every licensed Dutch operator, and we treat this request with complete confidentiality. We never encourage a player to reverse a self-exclusion decision, and reactivation only follows the official Cruks procedure.

Recognising the Signs of Problem Gambling

We encourage you to regularly reflect on your gambling habits. Some signs that play may no longer be under control include:

Spending more money or time than you had planned across sessions with us
Chasing losses by increasing stakes on Star Casino slots or sports betting
Borrowing money or neglecting responsibilities to keep playing
Feeling anxious, irritable or preoccupied when you are unable to access Star Casino online
Hiding your gambling activity from family or friends

If any of this sounds familiar, we recommend using our built-in limit tools immediately, or contacting an independent support organisation for confidential advice.

Tools and Features for Safer Play

We have built responsible gaming tools directly into the Star Casino experience, whether you play on our Star Casino desktop version, through the Star Casino app download for Android and iOS, or via our dedicated live casino app. Biometric login with fingerprint or Face ID protects your account, and every game panel displays its RTP so you always know the odds before you play.

We display real-time limit information whenever you log in through Star Casino login
We provide demo mode on almost all slots so you can try games without depositing
We show clear playthrough and bonus terms before you opt into any Star Casino bonus code offer
We monitor account activity for patterns that may indicate at-risk behaviour

Protecting Younger and Vulnerable Players

We apply extra safeguards for players aged 18 to 24, including reduced limits and restricted access to promotional offers such as free bets, boosts and the welcome bonus. All Star Casino promotions, from the casino welcome bonus to StarCombo Xtra and the Sport Jackpot, remain legally available only from age 24. We also reserve the right to request additional verification, including a passport, driving licence, bank statement or utility invoice no older than six months, before approving withdrawals or unlocking certain account features.

Support Organisations and Getting Help

We work alongside independent Dutch addiction care organisations and can point you toward professional, confidential support whenever you need it. Recognising a problem early and reaching out for help remains one of the most effective ways to regain control over your play.

We can share details of specialised gambling addiction support services on request
We recommend the national Cruks self-exclusion register as a first, effective step
We encourage open conversations with trusted family members or friends

Contact Our Team

Our Star Casino contact team is available around the clock to discuss limits, self-exclusion or any concern about your play. You can reach us through live chat 24/7 with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. We also maintain a detailed Star Casino faq covering deposit limits, withdrawal times and account verification, so help and information are never far away when you play with us.

Content updated: August 25, 2026